Country Spend Charge
U.K - Standard Delivery 3 -5 Working Days £0.01-£24.99 £3.00
U.K - Standard Delivery 3 - 5 Working Days £25.00+ Free
U.K - DHL Signed For Delivery 1-2 Working Days - CURRENTLY UNAVAILABLE £0.01-£24.99 £7.50
U.K - DHL Signed For Delivery 1-2 Working Days - CURRENTLY UNAVAILABLE £25.00+ £4.50
U.K - Collection (By Telephone Only) £10.00+ Free

For Worldwide Shipping - Please contact us for your personalised quote

Delivery can be to any address as long the address at which your payment card is registered is also present on your order.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge and change your delivery option before submitting your order.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail or Evri if you select standard delivery. Please allow up to 5 working days for your order to arrive once you have received your despatch email.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time prior to sending.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Pink Frog Crafts and Cards shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Force Majeure
Pink Frog Crafts and Cards shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Pink Frog Crafts and Cards then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

Pink Frog Crafts and Cards
Unit 18
Calow Lane Industrial Estate
Hasland
Chesterfield
Derbyshire
United Kingdom
S41 0DR

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Pink Frog Crafts and Cards website, or by phoning us on 01246 202544.

All orders taken will be processed & sent as soon as possible.